Description
We're seeking a talented Service Manager to join the Boyer Trucks Team! Boyer Trucks has been in business since 1927 and proudly became a part of the Transwest family in 2019. Boyer Trucks is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Boyer Trucks is dedicated to driving success in the transportation industry.
Why Join the Boyer Trucks Team?
- Exceptional Leadership
- Beautiful, Updated & Clean Work Environment
- Competitive PTO & Benefits Packages- Company Training
- Opportunities for Advancement
- Flexible Scheduling Options- Quick & Efficient Interview Process
Apply today and thank yourself tomorrow!
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution.
- HSA match up to $800 per year.
- FSA (Flexible Spending Account)
- Paid Time Off, Sick Time, and Company Paid Holidays
- Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Develop, communicate, monitor and enforce effective service department processes to ensure the best of practices and Elite Customer experience.
- Maintain relationships with customers.
- Build and develop a market for service work.
- Supervise and control workload of service technicians.
- Schedule service work according to priority and maintain an orderly flow of work.
- Advise customers of necessary repair service including estimates of cost; also make recommendations to customers for preventative maintenance.
- Resolve customer complaint problems pertaining to service and repair.
- Maintain in good condition all service tools, equipment and service vehicles.
- Responsible for keeping the shop area clean.
- Responsible for safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately.
- Make sure all warranty claims are processed and forwarded to the supplier within the allotted time frame.
- Reviews all technician's and staff's time clock reports and submits them to the Payroll department in a timely manner.
- Review estimates and actual repair time for quality assurance.
- Complete labor pricing.
- Managing shop staff including administration, foremen, service advisors, service writers and technicians.
- Complete initial and on-going training and support of department personnel.
- Prepare an annual marketing plan and budget for the shop.
- Regularly monitor actual performance to plan and determine reasons for variance.
- Call on fleet accounts as directed by the Service Director.
- Maintain awareness of current and projected market conditions.
- Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
- Attend training sessions for products serviced by the company at the company’s expense.
- Engage customers and facilitate new and organic growth within defined Areas of Responsibility which includes completing a defined number of preapproved interactivities or personal visits at a customer’s place of business as directed by the Director prior to the 20th day of each month.
- Develop an annual budget with the relevant strategy and programs to meet departmental objectives and P&L requirements.
- Attend and or complete all assigned industry product and process training opportunities.
- Maintain a professional appearance and attitude.
- Perform other duties as assigned by the Director.
- Transwest reserves the right to implement a performance pay plan adjustment in the manager’s monthly earned incentives due to any failure in meeting defined duties or responsibilities.
WORK ENVIRONMENT & PHYSICAL ABILITIES:
- Occasionally lift/push/pull up to 45 lbs.
- Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
- Manual dexterity, fine manipulation and the ability to reach with hands and arms.
- Required manual dexterity and eye-hand coordination for data input.
- Climb in and out of vehicles.
- Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
- High school diploma or equivalent.
- Valid Driver's License and MVR in good standing.
- Minimum 4 years’ experience as a Service Manager.
- Heavy Duty Truck, Trailer, Truck Equipment and/or Body Shop experience (Diesel Service Departments) is a plus.
- Dealership experience preferred.
- Must know Karmak or CDK Dealer Business Systems and have strong computer skills.
- Must be a leader capable of motivating a staff to succeed.
- Excellent verbal and written communication skills.
- Detail oriented.
- Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
- Type: Salary
- Compensation Range: $100,000 - $120,000
- Bonus Eligibility: Yes
- Reports To: Service Director
- Shift: 1st
- Closing Date: Open Until Filled
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