Service Advisor

Description

We're seeking a talented Service Advisor to join the Boyer Trucks Team!

Boyer Trucks has been in business since 1927 and proudly became a part of the Transwest family in 2019. Boyer Trucks is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Boyer Trucks is dedicated to driving success in the transportation industry.

Why Join the Boyer Trucks Team?

- Exceptional Leadership

- Beautiful, Updated & Clean Work Environment

- Competitive PTO & Benefits Packages

- Bonus Eligible Position

- Company Training

- Opportunities for Advancement

- Flexible Scheduling Options

- Quick & Efficient Interview Process

Apply today and thank yourself tomorrow!

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA match up to $800 per year.
• FSA (Flexible Spending Account)
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Listen to the customer description of the problem(s) or service(s) needed.
• Determine the type of service(s) required and prepare a service order.
• Engage in upsells and promotions for additional equipment and services.
• Obtain customer authorization and signatures for all repairs.
• Present the repair order to foreman for dispatch.
• Prepare and present the customer with quotes for all repairs.
• Communicate with the customer and foreman during repairs.
• Work with the foreman to ensure the repair is completed.
• Prepare and invoice repair order (RO).
• Contact the customer for pick up or delivery.
• Ensure that a secured payment is made prior to releasing serviced vehicles.
• Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
• Answer service calls.
• Additional duties as assigned.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Required to perform work inside and outside, in all-weather situations, at the shop division location.
• Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
• Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.
• Must be able to operate simple, complex and heavy-duty machinery.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Ability to multi-task.
• Someone who is detail-oriented.
• Excellent written and verbal communication skills.
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.

PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• Previous experience as a service writer or advisor.
• Knowledge of diesel engines, gas engines, drive train and suspension.
• Heavy and medium duty truck industry experience.
• CDL Preferred

JOB DETAILS:

• Type: Hourly
• Compensation Range: $25 - $30
• Bonus Eligibility: Yes
• Reports To: Service Manager
• Shift: 2nd
• Closing Date: Open Until Filled

Date Posted: 11-07-2024

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